What is Service Operation?

What is a Service Operation? What Does It Do? Service operation involves the coordination and realization of the activities and processes necessary to provide and manage […]

What is Service Asset and Configuration Management?

ITIL Service Asset and Configuration Management, It aims to preserve information about Configuration Items required to provide an IT service, including relationships. The activities and process […]

What is Case Management?

Any project, action, service, or response that is “opened” and “closed” for a specified period of time to reach a solution of an incident, problem, request, […]

Inosas at Las Vegas for ZendCon 2016

Inosas represented our country at ZendCon 2016 held in Las Vegas – Hard Rock Hotel, USA. Managers of Zend, Rogue Wave and Inosas came together at […]

Cloud Based Help Desk for SMEs: GOO Service Manager

In the pre-pandemic and post-pandemic period, SMEs have developed at their own scale to quickly keep up with this extraordinary order. While the majority of SMEs […]