What is Service Asset and Configuration Management?

ITIL Service Asset and Configuration Management, It aims to preserve information about Configuration Items required to provide an IT service, including relationships. The activities and process […]

What is IT Service Management (ITSM)?

IT service management (ITSM) is the planning-strategy behind the way an organization delivers its IT services to its end users. ITSM can be seen as a […]

What is Incident Management?

What is Incident Management? An incident is an event that may result in the loss or disruption of an organization’s operations, services or functions. Incident management […]

Mobile World Congress 2019 / MWC19 Barcelona

MWC19 Barcelona Mobile World Congress, which was held in Barcelona, Spain between 25-28 February in the fair area called Fira Gran Via, is important for the […]

Cloud Based Help Desk for SMEs: GOO Service Manager

In the pre-pandemic and post-pandemic period, SMEs have developed at their own scale to quickly keep up with this extraordinary order. While the majority of SMEs […]